Parliament Street Chief Executive in The Telegraph

Tuesday 16th November 2021

Today, Parliament Street’s Chief Executive Officer, Patrick Sullivan was featured in The Telegraph discussing how HM Revenue & Customs had botched their hybrid working strategy.

You can read The Telegraph story here.

Below is the section of the article featuring Mr. Sullivan:

Patrick Sullivan, of Parliament Street, a think tank, said HMRC had botched its hybrid working strategy, despite spending millions. “Customer backlogs and delays are at sky high levels,” he said.

He added: “Implementing an efficient remote working strategy is about more than buying a fleet of laptops, it’s about ensuring members of staff are fully trained to operate effectively from any location.”

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